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Windows Hello Face is an alternative to lớn the standard Windows 10 password. You can use it khổng lồ unlock your Windows 10 device, but sometimes the facial recognition function may show you an error message “We couldn’t find a camera compatible with Windows Hello Face”. Here, MiniTool Partition Wizard will tell you how to solve this problem.

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So, how to lớn fix the error “We couldn’t find a camera compatible with Windows Hello Face”? There are three methods below, và you can fix the error by trying these methods.

Method 1: Ensure Windows Hello Face Is Installed

If your Windows Hello can’t turn on camera, the simplest way lớn fix the error is lớn install Windows Hello Face optional feature. How to vì chưng that? Here is the guide:

Step 1: xuất hiện Settings, & then click Apps.

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Step 2: Choose Apps & features, và then click Optional features.

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Step 3: Click Add a feature. Then, type Windows Hello Face in the search box to lớn find the Windows Hello Face option. Tick this option, và click Install.

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If the Windows Hello Face option is unavailable in the Add an optional feature page, you need to lớn go back to the optional features page. Search for the Windows Hello Face option, và click Uninstall option and then reinstall the feature.

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After adding the Windows Hello Face feature, restart your PC to kiểm tra if the problem was fixed.

Method 2: Scan Your System Files for Errors

If the Windows Hello system files are damaged, it will cause the error “We couldn’t find a camera compatible with Windows Hello Face”. So, the second method is khổng lồ scan & fix your system files for errors. You can vị that using the SFC (System file Checker) tool. Please follow the steps:

Step 1: Press the Win + S key, and type cmd in the search box. Then, right-click it and choose Run as administrator.

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Step 2: Type sfc /scannow and press Enter. Then, the damaged system files will be found and repaired.

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If your Windows Hello can’t turn on camera after this method, you need to lớn go to lớn the next method.

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Method 3: Reset the Biometric Database

If the above methods don’t work, the last method is lớn reset the Windows Hello biometric database. The steps are as follows:


Tip: Before you follow the steps below, keep in mind that they will reset Windows Hello settings for every user registered on your computer. If you’re ok with it, go ahead.

Step 1: Press the Win + S on the keyboard. Type services.msc in the tìm kiếm box, and then press Enter.

Step 2: In this interface, you need lớn locate the Windows Biometric Service option. Then, right-click it, và then click Stop from the context menu.

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Step 3: Now you should go to File Explorer and navigate khổng lồ C:WindowsSystem32WinBioDatabase.

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Step 4: Delete the files in the WinBioDatabase folder, and then go back to the Windows Biometric Service option & click Start.


Note: Before you delete all the files from that folder, please back up your WinBioDatabase folder.

Step 5: xuất hiện Settings và then choose Accounts.

Step 6: Click Sign-in options. Find the Windows Hello Face & register the data again.

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How lớn Change Sign-in Settings on Windows 10

Now you have known the methods khổng lồ fix the error “We couldn’t find a camera compatible with Windows Hello Face”. You can choose one khổng lồ solve your problem. If you have any questions about this topic, please leave them in the bình luận zone và we will try to lớn answer them as soon as possible.

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